Quality People, Parts, and Prices!

• Customers are responsible for covering shipping costs for returns, except in cases where the return is due to our error (e.g., incorrect or faulty item received). In such cases, a call tag or refund for return shipping will be issued.
• Returns and errors must be reported within 30 days of receipt.
• Refunds and exchanges will not be granted for errors due to buyer negligence.
• A 20% restocking fee may apply to returned items, particularly for special order items.
• Customers must contact us before returning the product for a return authorization. 

For further assistance, please contact us:

Quality Bus & Truck Parts
Phone: 888-315-2575
Email: [email protected]

To ensure a smooth delivery process, please review the following shipping and return policies. 

Parcel Shipping

Delivery times may vary. It is essential to provide a complete and accurate shipping address. If a package is returned due to an insufficient address, the customer will be contacted for clarification and may be subject to additional shipping charges. If you have concerns about your address, please contact us immediately at 888-315-2575.

If we become aware of any shipping delays, we will notify the customer as soon as possible.

• In-stock items (on-the-shelf inventory) ordered before 2 PM CST will ship the same day. Orders placed after 2 PM CST will ship the next business day.
• Orders placed on Saturday, Sunday, or holidays will be processed on the next business day.
• Any errors in your order must be reported within 30 days of receipt.
• International shipments are subject to a $15 handling fee in addition to shipping costs. For more details, email [email protected].
• We are not responsible for carrier delays which may include weather, lost packages, etc.

Large Items (Engines, Transmissions, etc.)

We offer LTL freight shipping to any location within the contiguous United States (excluding Alaska and Hawaii).

• For international shipments, including Canada and Mexico, or shipments to Alaska and Hawaii, customers should contact us at 888-315-2575 to determine the best shipping solution.
• Large items require proper crating and preparation. Please allow up to 48 hours for these items to be shipped.
• Customers are encouraged to call for updates regarding their order status.

Engine Core Return Policy

Before scheduling a core return pickup, please ensure that the following requirements are met. 

Core Return Requirements

• The core must be of the same type, model, and part number as the unit purchased.
• The core must be returned in a plastic POD or securely banded on a skid.
• All fluids must be completely drained before shipping or pickup.
• Red caps from the new engine must be transferred to the core to prevent fluid leakage.

Environmental Compliance & Fees

Per Federal EPA regulations, all fluids must be drained from engine cores before shipping. Failure to comply will result in a $75 charge per instance.

• If the engine was received in a protective plastic POD, it must be returned with the core to avoid a $200 charge.
• For engines shipped on skids, please retain the original skid for securing the core return. There is a $100 skid fee, which will be refunded upon return of the skid with the core.

Core Credit Eligibility

To receive full credit for a returned core, it must be free of visible cracks or significant damage. Please review the provided documentation for a detailed list of components that affect core credit value.

Please contact our customer service team with your purchase receipt and product details. Before returning any product, make sure to contact us to get proper return authorization. A product returned prior to receiving authorization is subject to being denied or include a restocking fee.

Quality Bus & Truck Parts
Phone: 888-315-2575
Email: [email protected]

Transmission Core Return Policy

Before scheduling a core return pickup, please ensure that the following requirements are met. 

Core Return Requirements

• The core must be of the same type, model, and part number as the unit purchased.
• The core must be returned in a plastic POD or securely banded on a skid.
• All fluids must be completely drained before shipping or pickup.
• The torque converter must be secured with the brackets transferred from the new transmission.
• Red caps from the new transmission must be transferred to the core to prevent fluid leakage.

Environmental Compliance & Fees

Per Federal EPA regulations, all fluids must be drained from transmission cores before shipping. Failure to comply will result in a $75 charge per instance.

• If the transmission was received in a protective plastic POD, it must be returned with the core to avoid a $200 charge.
• For transmissions shipped on skids, please retain the original skid for securing the core return. There is a $100 skid fee, which will be refunded upon return of the skid with the core.

Core Credit Eligibility

To receive full credit for a returned core, it must:

• Be free of visible cracks or significant damage.
• Include the appropriate torque converter.
• Never have been disassembled.

Please contact our customer service team with your purchase receipt and product details. Before returning any product, make sure to contact us to get proper return authorization. A product returned prior to receiving authorization is subject to being denied or include a restocking fee.

Quality Bus & Truck Parts
Phone: 888-315-2575
Email: [email protected]

If you haven’t received an email with your tracking information, please give us a call at 888-315-2575 and one of our part specialists would be glad to help you.

We have a variety of buses and trucks for sale. Our inventory is constantly changing, so click here to see our what we have currently. Give us a 888-315-2575 and one of our part specialists would be glad to help you with any questions you may have.

Parts can be picked up at our Big Lake location. We are open 8am – 5pm, Monday-Friday. Please call us at 888-315-2575 ahead of time so we can have your part ready for you at will call.

Please fill out our application form for School District & Non-School District and we will get back to you typically within two business days. If you would prefer to talk with us, please call us at 888-315-2575.

Please email your state tax exemption form to [email protected]. Our team will review the form and update your account accordingly or reach out with any additional questions.

Quality Bus & Truck Parts Warranty Policy

At Quality Bus & Truck Parts, we stand behind the quality of our products. All purchases come with a standard 30-day warranty starting from the date of purchase. A valid receipt is required to process any warranty claim. Failure to provide a receipt voids the warranty.

Coverage & Warranty Solutions

This warranty covers any defects in materials or workmanship when the product is used under normal operating conditions. If a defect arises within the warranty period, Quality Bus & Truck Parts will work closely with the customer to determine the most appropriate solution. Possible resolutions include, but are not limited to:

• Replacing the product
• Providing an appropriate refund or in-store credit
• Repairing the defective part

Warranty for Engines & Transmissions

Engines and transmissions are covered under a 90-day warranty from the date of purchase. To qualify for a warranty claim, the installation must strictly follow the installation & warranty guides outlined on our website. Please read the installation guidelines carefully before use. 

• Used Engine installation & Warranty guide (link)
• Used Transmission installation & Warranty guide (link)

Exclusions & Limitations

This warranty does not cover the cost of:

• Labor
• Towing
• Shipping
• Taxes
• Credit card processing fees
• Loss of income or other incidental expenses

Quality Bus & Truck Parts is not responsible for any additional costs beyond the repair, replacement, or refund of the defective product.

For warranty claims, please contact our customer service team with your purchase receipt and product details. Before returning any product, make sure to contact us to get proper return authorization. A product returned prior to receiving authorization is subject to being denied or include a restocking fee.

Quality Bus & Truck Parts
Phone: 888-315-2575
Email: [email protected]

We are always looking to purchase buses and trucks. We offer in-store credit options at Quality Bus & Truck Parts or at our sister company Midwest Bus Parts . We also can make a cash offer as well. Please fill out this form or give us a call at 888-315-2575 and one of our part specialists would be glad to help you.

Need assistance finding a part? No problem. Give us a call at 888-315-2575 and one of our part specialists would be glad to help you.

Please reach us for any additional questions