At Quality Bus & Truck Parts, we strive to make buying used bus and truck parts
fast, easy, and hassle-free. This page contains important information
regarding: shipping, returns, warranties, damaged shipments,
core returns, and vehicle sales.
If you have questions, call our team at 888-315-2575. We’re happy to help.
We ship school bus
parts throughout
the United States
every business day.
In-stock orders
placed before
2:30pm CST ship the
same day.
Twin Cities members
receive twice-daily
local delivery on in-
stock orders.
Many members
qualify for weekly
LTL freight
deliveries.
We offer
expanded free
shipping programs
across the U.S.
Call or text our team at
888-315-2575 for shipping
assistance, delivery, or
parts questions.
*Regional freight efficiency allows us to offer lower free-shipping thresholds within our 9 state area*
Some products may not qualify for free shipping program, these include:
Additional Exclusions may apply. If you have questions about shipping eligibility, call or text our team before ordering.
Quality Bus & Truck Parts specializes in used bus and truck parts.
All used parts are inspected prior to shipment; however, normal wear, discoloration, scratches, surface rust, cosmetic imperfections, and signs of previous use should be expected unless otherwise noted.
Product photos are intended to represent the part being sold whenever possible. Due to inventory turnover and multiple similar items in stock, the part received may vary slightly from the photos shown.
If you have questions about a part’s condition before purchasing, please contact our sales team.
Unless otherwise stated in writing, all vehicle sales are final and sold as-is.
Any applicable warranty coverage will be disclosed at the time of sale.
Customers are encouraged to inspect vehicles and ask questions prior to purchase.
Quality Bus & Truck Parts ships used bus parts, truck parts, engines, transmissions, and vehicles throughout the United States and internationally.
Most in-stock orders placed before 2:30 PM Central Time ship the same business day. Orders placed after the cutoff will ship the next business day.
Orders placed on weekends or company holidays will be processed on the next business day.
Some items, including glass, fuel tanks, body panels, engines, transmissions, and other oversized products, may require additional packaging and handling time. If additional processing time is needed, our team will contact you.
Shipping costs displayed during checkout are typically accurate; however, certain oversized, heavy, fragile, or specialty items may require additional shipping charges. If an adjustment is necessary, our team will contact you before processing your order.
Please provide a complete and valid shipping address during checkout.
If a package is returned due to an incorrect or incomplete address:
If you notice an address error after placing your order, call us immediately at 800-328-2448, and we will do our best to update the shipment before it leaves our facility.
Shipping errors, shortages, and discrepancies must be reported within 7 days of delivery.
We ship bus and truck parts worldwide.
For international shipping quotes or orders, please call 800-328-2448.
International customers are responsible for all applicable import duties, taxes, customs fees, brokerage fees, VAT, GST, tariffs, and any other charges assessed by their country or local authorities. These fees are not included in the purchase price or shipping charges paid to Quality Bus & Truck Parts.
Quality Bus & Truck Parts is not responsible for delays caused by customs clearance processes or for any additional fees imposed after shipment.
United Kingdom Customers: An EORI (Economic Operators Registration and Identification) number is required before shipment.
Our free shipping programs apply to qualifying orders shipped within the continental United States.
Some products do not qualify for free shipping due to their size, weight, fragility, or special handling requirements. Examples include, but are not limited to:
If your order contains both qualifying and excluded items, eligible items may ship under the free shipping program. Our team will contact you with shipping options and any additional charges for excluded items before processing the order.
All returns require a Return Merchandise Authorization (RMA) number before the item is returned.
To request an RMA, contact us:
Phone: 800-328-2448
Email: [email protected]
Please have the following information available:
RMA-approved returns must be received within 30 days of the RMA issue date.
Approved returns may be subject to a restocking fee of up to 50%, depending on the item’s condition, supplier policies, and the circumstances of the return.
Return shipping costs are the customer’s responsibility unless the return is due to an error by Quality Bus & Truck Parts.
Most used parts sold by Quality Bus & Truck Parts include a 30-day warranty from the date of purchase.
If a part is found to be defective during the warranty period, Quality Bus & Truck Parts may, at its discretion:
The warranty does not cover:
Warranty claims must be reported within the applicable warranty period and may require photos, testing, or return of the original part for inspection.
Used engines sold by Quality Bus & Truck Parts include a 90-day warranty unless otherwise stated.
The warranty covers internal engine failures resulting from defects in the engine assembly.
If a warrantable failure occurs during the warranty period, Quality Bus & Truck Parts may, at its discretion:
To maintain warranty coverage:
Failure to follow proper installation procedures may void warranty coverage.
A completed installation checklist may be required for warranty claims.
Used transmissions sold by Quality Bus & Truck Parts include a 90-day warranty unless otherwise stated.
The warranty covers internal transmission failures resulting from defects in the transmission assembly.
If a warrantable failure occurs during the warranty period, Quality Bus & Truck Parts may, at its discretion:
To maintain warranty coverage:
Failure to follow proper installation procedures may void warranty coverage.
A completed installation checklist may be required for warranty claims.
Certain engines, transmissions, and other components may include a refundable core charge.
The following fees may apply when core return requirements are not met:
Additional charges may apply if the core is damaged, incomplete, or rejected by the rebuilder.
Core refunds will be processed after inspection and approval.
We take great care when packaging your order, but occasionally damage can occur during transit. If your shipment arrives damaged, please contact us within 4 days of delivery so we can assist you.
Phone: 800-328-2448
Email: [email protected]
If you discover damage after opening your package:
Depending on the situation, we may request additional photos, arrange for the item to be returned, or have the carrier inspect the shipment.
Once the claim is approved, we will provide a replacement item or issue a refund if a replacement is not available.
If your shipment arrives with obvious damage to the box or packaging:
Our team will work quickly to process the claim and arrange a replacement shipment when applicable.
Our goal is to ensure you receive your order in good condition. If a shipment arrives damaged, please contact us right away, and we will work to make it right.