At Quality Bus & Truck Parts, we strive to make buying used bus and truck parts
fast, easy, and hassle-free. This page contains important information
regarding: shipping, returns, warranties, damaged shipments,
core returns, and vehicle sales.
If you have questions, call our team at 888-315-2575. We’re happy to help.
We ship school bus
parts throughout
the United States
every business day.
In-stock orders
placed before
2:30pm CST ship the
same day.
Twin Cities members receive twice-daily FREE local delivery Monday-Thursday & once Friday on qualifying in-stock orders.
Many members
qualify for FREE weekly
LTL freight
deliveries.
We offer
expanded free
shipping programs
across the U.S.
Some products may not qualify for free shipping program, these include:
Additional Exclusions may apply. If you have questions about shipping eligibility, call or text our team before ordering.
Quality Bus & Truck Parts specializes in used bus and truck parts.
All used parts are inspected prior to shipment; however, normal wear, discoloration, scratches, surface rust, cosmetic imperfections, and signs of previous use should be expected unless otherwise noted.
Product photos are intended to represent the part being sold whenever possible. Due to inventory turnover and multiple similar items in stock, the part received may vary slightly from the photos shown.
If you have questions about a part’s condition before purchasing, please contact our sales team.
Many of our used parts are not stocked on shelves and must be specially removed from vehicles after an order is placed. Because significant labor and inspection time is invested before shipment, these items are subject to the following terms.
Whenever possible, we provide part numbers, VINs, descriptions, and/or photos for customer verification before pulling the part from the vehicle. It is the customer’s responsibility to confirm that the part is correct before authorizing the order.
Custom-pulled parts are not eligible for return if they match the part that was approved and shipped.
If we agree to accept a return as an exception, the following may apply:
Acceptance of any return is solely at our discretion.
If we ship the wrong part or the part does not match the order confirmation, we will replace or refund the purchase price at our discretion.
Returns due to ordering the wrong part, an incorrect diagnosis, compatibility issues, changes to repair plans, or customer preference are generally not accepted for custom-pulled parts.
Quality Bus & Truck Parts ships used bus and truck parts, engines, and transmissions nationwide and internationally. Most in-stock orders ship the same business day when placed before the applicable shipping cutoff time.
Next Day Air and 2nd Day Air services are not guaranteed delivery services. Orders will ship using the selected method, but final delivery timing is determined by the carrier.
Orders placed on weekends or company holidays will be processed on the next business day.
Some items, including glass, windshields, fuel tanks, body panels, engines, transmissions, and other oversized products, may require additional packaging and handling time. If additional processing time is needed, our team will contact you.
Shipping costs displayed during checkout are typically accurate; however, certain oversized, heavy, fragile, or specialty items may require additional shipping charges. If an adjustment is necessary, our team will contact you before processing your order.
Please provide a complete and valid shipping address during checkout.
If a package is returned due to an incorrect or incomplete address:
If you notice an address error after placing your order, call us immediately at 888-315-2575, and we will do our best to update the shipment before it leaves our facility.
Any shipping errors, shortages, or discrepancies must be reported within 7 days of receiving your order.
We ship bus and truck parts worldwide.
For international shipping quotes or orders, please call 888-315-2575.
International customers are responsible for all applicable import duties, taxes, customs fees, brokerage fees, VAT, GST, tariffs, and any other charges assessed by their country or local authorities. These fees are not included in the purchase price or shipping charges paid to Quality Bus & Truck Parts.
Quality Bus & Truck Parts is not responsible for delays caused by customs clearance processes or for any additional fees imposed after shipment.
United Kingdom Customers: An EORI (Economic Operators Registration and Identification) number is required before shipment.
Our free shipping programs are available on qualifying orders shipped within the continental United States.
Some products do not qualify for free shipping due to their size, weight, fragility, or special handling requirements. Examples include, but are not limited to:
If your order contains both qualifying and excluded items, eligible items may ship under the free shipping program. Our team will contact you with shipping options and any additional charges for excluded items before processing the order.
We take great care when packaging your order, but occasionally damage can occur during transit. If your shipment arrives damaged, please contact us within 4 days of delivery so we can assist you.
Phone: 888-315-2575
Email: [email protected]
If you discover damage after opening your package:
Depending on the situation, we may request additional photos, arrange for the item to be returned, or have the carrier inspect the shipment.
Once the claim is approved, we will provide a replacement item or issue a refund if a replacement is not available.
If your shipment arrives with obvious damage to the box or packaging:
Our team will work quickly to process the claim and arrange a replacement shipment when applicable.
Our goal is to ensure you receive your order in good condition. If a shipment arrives damaged, please contact us right away, and we will work to make it right.
All returns require a Return Merchandise Authorization (RMA) number before the item is returned.
To request an RMA, contact us:
Phone: 888-315-2575
Email: [email protected]
Please have the following information available:
Approved RMA returns must be received within 30 days of the RMA issue date.
Not a Member? Sign up for your free membership HERE!
Orders placed for Will Call pickup must be collected within 5 business days of the Ready for Pickup notification.
Orders not picked up within this timeframe may be canceled and returned to inventory. A 10% restocking fee may be deducted from the refund.
Refunds are issued using the original payment method whenever possible.
For credit card purchases, refunds must generally be processed within 60 days of the original transaction date due to card processor limitations.
Some returns may be issued as store credit only. Store credit has no cash value and cannot be redeemed for cash except where required by law.
Quality Bus & Truck Parts stands behind the products we sell. Most used parts include a 30-day warranty against defects from the original date of purchase, unless otherwise stated, subject to the terms and exclusions below. Engine and transmission warranties are described separately.
This warranty applies only to the original purchaser and is not transferable. Proof of purchase may be required.
This warranty covers used products that Quality Bus & Truck Parts determines to be defective during the applicable warranty period. Electrical components that have been opened or installed are not eligible for a standard return; however, an opened electrical component may still qualify for warranty coverage if Quality Bus & Truck Parts determines that it is defective.
This warranty does not cover damage, failure, or performance issues caused by:
Cosmetic differences that do not affect the proper operation of the product are not considered defects.
All warranty claims require a Return Merchandise Authorization (RMA) number before the product is returned.
To begin a claim, contact Quality Bus & Truck Parts and submit the required warranty information describing the alleged defect.
The claim must be reported within the applicable warranty period. Once an RMA is issued, the product must be returned within 30 days unless Quality approves an extension in writing.
Products returned without an RMA may be refused.
Issuance of an RMA does not mean that a warranty claim has been approved. Quality Bus & Truck Parts must receive and inspect or test the product before determining whether the claim qualifies for warranty coverage.
If Quality Bus & Truck Parts determines that a product is defective, it may, at its sole option, replace the product.
If an appropriate replacement is unavailable or has already been purchased from Quality Bus & Truck Parts, Quality may issue a refund of the original product purchase price or store credit equal to that price.
A replacement is covered for the remainder of the original warranty period or 30 days, whichever is longer.
This warranty covers only the defective product. Quality Bus & Truck Parts is not responsible for:
Quality Bus & Truck Parts’ total liability will not exceed the original purchase price of the product involved in the warranty claim.
Except for the warranty expressly stated above and any warranty of title, Quality Bus & Truck Parts disclaims all other warranties to the fullest extent permitted by law, whether express, implied, or statutory, including any implied warranties of merchantability or fitness for a particular purpose.
No employee, representative, distributor, or other person is authorized to modify this warranty or create additional warranty obligations on behalf of Quality Bus & Truck Parts unless the modification is made in writing and approved by an authorized representative of Quality Bus & Truck Parts.
Some states do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages. Therefore, some of the limitations or exclusions above may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary by state.
Used engines sold by Quality Bus & Truck Parts include a 90-day warranty unless otherwise stated.
The warranty covers internal engine failures resulting from defects in the engine assembly.
If a warrantable failure occurs during the warranty period, Quality Bus & Truck Parts may, at its discretion:
To maintain warranty coverage:
Failure to follow proper installation procedures may void warranty coverage.
A completed installation checklist may be required for warranty claims.
Used transmissions sold by Quality Bus & Truck Parts include a 90-day warranty unless otherwise stated.
The warranty covers internal transmission failures resulting from defects in the transmission assembly.
If a warrantable failure occurs during the warranty period, Quality Bus & Truck Parts may, at its discretion:
To maintain warranty coverage:
Failure to follow proper installation procedures may void warranty coverage.
A completed installation checklist may be required for warranty claims.
All core returns require a Return Merchandise Authorization (RMA) number before the item is returned.
To request an RMA, contact us:
Phone: 888-315-2575
Email: [email protected]
Please have the following information available:
Approved RMA returns must be received within 30 days of the RMA issue date.
Certain engines, transmissions, and other components may include a refundable core charge.
The following fees may apply when core return requirements are not met:
Additional charges may apply if the core is damaged, incomplete, or rejected by the rebuilder.
Core refunds will be processed after inspection and approval.
Unless otherwise stated in writing, all vehicle sales are final and sold as-is.
Any applicable warranty coverage will be disclosed at the time of sale.
Customers are encouraged to inspect vehicles and ask questions prior to purchase.